FAQ's

Yes. Express worldwide shipping is included in all published prices.

• Prices include VAT for EU shipments.
  
• Prices include duties/taxes for Switzerland, USA, UK, and Canada only for orders €400+.
  
• In all other cases, local duties and taxes are the customer’s responsibility.

95% of orders ship within 48 hours.

If a product doesn’t pass final quality control, it may take up to 3 extra days to remake the item, as everything is handmade.

Yes — shipping is fully insured against accidental damage or robbery.

Once delivered, the insurance no longer applies.

We are not liable for delays caused by customs, weather, or force majeure.

Yes — every shipment includes an official invoice with the item value in Euros.

Our offices are closed on the following dates:

• December 24 – January 6 (Christmas holidays)
  
• August 1 – August 25 (summer holidays)
  

Orders placed during these dates will be processed once the office reopens.

Exchanges are possible only for defective or damaged items.

Please contact us before sending anything back.

Yes, you may request a return within 30 days from the day your order is delivered.

Returned items must be unused, in perfect condition, and shipped back in the original packaging.

Yes, the following items cannot be returned:

• Custom-made or personalized products (including engravings or special combinations)
  
• Gift cards
  
• Sale or discounted items (unless defective)

Please contact us within 3 days of delivery and include photos.

We will review your case and offer a repair, replacement, or refund.

Simply email us at info@artisanumbrellas.com with your order number.

Please remember that return shipping costs are the customer’s responsibility.

Our umbrellas are fully functional and made for everyday use, crafted by hand with premium materials.

Yes, but like all handcrafted umbrellas, they should not be used in extreme wind conditions.

We recommend tilting the umbrella into the wind to reduce stress on the frame.

Open it partially or fully in a ventilated area until the canopy is completely dry.

Avoid drying near heaters or high heat sources.

Use lukewarm water and a soft cloth.

Avoid detergents, bleach, or abrasive cleaning tools.

Yes, we offer limited customization, depending on the model.

Please contact us for available options.

Yes. Engraving can be added to certain models on the metal ring or shaft, depending on the design.

Some items are not eligible for personalization.

Our umbrellas are handcrafted using premium Italian fabrics, solid woods, fine metals, and artisanal components.

Every umbrella is handmade one by one, mainly on customer order.

The price difference comes from real material and construction gaps: genuine leather, wood, or plated-metal handles instead of molded plastic, hand-finishing like enameling or crystal-setting, and reinforced steel or carbon fiber ribs instead of thin wire.

A cheap umbrella is built to be replaced after a season or two; a handmade umbrella is built to be repaired and kept for years.

Italian workshops like Pasotti and Il Marchesato hand-assemble each umbrella individually, often to order, using solid materials rather than injection-molded plastic and printed polyester.

The handle work in particular — hand-enameling, crystal-setting, wood-carving — is done by hand rather than by automated machinery.

A mass-produced umbrella is assembled on a line from identical stamped and molded parts. A handmade umbrella is built and finished individually, which is why handle details, enamel work, and crystal placement vary slightly piece to piece — and why defective units get remade rather than simply swapped from a warehouse shelf.

Where a listing specifies "24K gold-plated," a thin layer of genuine 24-karat gold has been electroplated onto a base metal, almost always brass.

This is different from "gold-tone," a gold-colored finish with no actual gold content — our product descriptions specify which applies to a given handle.

Carbon fiber ribs, used across Il Marchesato's FiberCarbon line, are lighter than solid steel and flex under wind gusts instead of snapping or inverting.

Steel-rib frames are the traditional construction and are still sturdy, but carbon fiber is specifically marketed for wind resistance and everyday reliability in changeable weather.

It depends on the recipient: a classic wood or leather handle for a traditional gift, a jeweled or gold-plated handle for a statement piece, or an animal handle matched to a favorite breed for something personal.

Every umbrella ships in a gift box, and most can be engraved through our personalization service.

Full-size stick umbrellas in our catalog typically open to a 100–113 cm canopy diameter, comfortable coverage for one person and a bag.

Folding umbrellas run more compact, generally 90–100 cm, trading some coverage for portability.

Pasotti is known for classic gentleman's styles: one-piece wood sticks, leather handles, and traditional Mylord brass handles.

Il Marchesato leans more decorative and jeweled, with hand-enameled figural handles, crystal-set designs, and its FiberCarbon frame line, which Pasotti doesn't currently offer.

The highest-priced pieces combine multiple labor-intensive elements: hundreds of hand-set Swarovski crystals, 24K gold plating, hand-enameled figural sculpting, and premium double-cloth canopy construction.

Each of those steps is done by hand, which is what drives the price beyond a simpler single-material design.

It means the umbrella has two layers of fabric: a plain or solid-color exterior with a separate printed lining underneath, often a floral or decorative pattern, that's revealed once the umbrella is opened.

It also adds wind resistance and UV protection compared to a single-layer canopy.

Folding umbrellas in our catalog use the same handle materials and canopy patterns as the full-size stick umbrellas; the difference is a telescopic shaft instead of a fixed one.

The compact mechanism trades some canopy size for portability, not material quality.

Wood and bamboo can crack if they get waterlogged and then dry out unevenly, so they need to be kept dry between uses. Metal handles (brass, plated or enameled) don't have that specific risk but can tarnish or chip their finish if dropped.

Neither is inherently more fragile — they just need different care.

Check what the handle is actually made of (the specific material, not just a color description), whether the frame uses steel or carbon fiber ribs, whether the canopy is single or double layer, and which maker produced it.

Our product descriptions list all of this explicitly rather than using vague marketing terms.