Return Policy
At Artisan Umbrellas, we are proud of the craftsmanship, elegance, and durability of every handmade piece we create. While we hope your new umbrella or cane becomes a treasured part of your daily style, we understand that sometimes a product may not be the perfect fit.
If your purchase doesn’t fully meet your expectations, we’re committed to making the return process fair, clear, and as smooth as possible.
Important: Returns are accepted only for products purchased directly from ArtisanUmbrellas.com.
Return Policy
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You may return unused products purchased from ArtisanUmbrellas.com within 14 days of delivery.
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Custom-made items, personalized designs, engraved handles, and limited-edition artisan pieces are not eligible for return.
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Returned products must be in their original condition, with tags, accessories, and original packaging included.
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Once your return is approved and processed, refunds can be issued as:
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A refund to your original payment method, or
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An Artisan Umbrellas gift card, depending on your preference.
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Return Shipping
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Customers are responsible for covering return shipping costs.
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After you contact our support team, we will send you detailed packaging and shipping instructions.
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After we receive and inspect your return, you may choose:
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A free replacement item, or
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A full refund (return shipping cost not included).
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How to Submit a Return
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Contact our customer support team using the form on our website.
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Provide your order number and a short description of the issue.
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You will receive step-by-step instructions for packaging and shipping your umbrella.
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Once the item arrives at our warehouse and is inspected, we will process your refund or replacement.
Questions? We’re here to help.
Email: info@artisanumbrellas.com
Phone: +1 (469) 606 0698
Hours: Mon – Fri: 09:00 – 17:00
Warehouse Address:
3500 W, Hollywood, FL 33023, USA
Our team is always ready to assist you and help you find the perfect handcrafted umbrella or cane for your style.